Returns & Exchanges

Returns: As your leather product order is custom, we cannot accept returns. Accordingly, please ensure that the circumference of your dog’s neck is measured properly. However, if the product is defective we may exchange it for a different design.

For Hurtta products, as long as the item ordered is returned within 7 days of receipt of the item, not worn (other than fitting with your dog), and all tags that come with the item are also returned, we will accept a refund or exchange minus the shipping charge incurred.

Any shipping charge incurred from returning the item to us will be your responsibility.